WRITTING 2

UNIT 13
PRODUCTIVITY

MEMO

SUBJECT: Productivity and quality-control problems

It has come to me notice that productivity has fallen an the last three months. We need to increase it by 5% over the next quarter to be able to compete with our competitors.

In addition, we have had a number of compalints recently. Customers were returning components because of poor quality. When did you last review your quality-control procedures?

Please let me know your thoughts on these points.


MEMO

To: CEO company
From: Mariela López H., Production Manager
Subject: Productivity and quality-control problems
Date: 12th April

We have had production problems for the last twelve weeks. The production deparment ordered new machinery but it was not installed correctly. This caused an implementation delay. The problem has been solved now and is possible that the productivity increase by 5% in the next quarter.

The quality-control procedures were reviewed six weeks ago. Three weeks ago we had a staff shortage and this caused quality problems. But we will recruit more staff and the problem will be solve.