WRITTING 1

UNIT 12
SERVICE

I bought a DVD player from your company and it is not working. When I telephoned customer services they said that they would send a replacement but I never arrived.




12th April, 2008

Dear Mrs Marks

I am very sorry that you have a problem with your DVD player. We could either these solutions: a refund or a replacement. if we arrange a refund, it will take two weeks to go into your account. Now, we could send a replacement, but it would receive you in three working days.

Please let me know as soon as possible which option you prefer. If you need any further help with this problem, please call me.

Yours sincerely

Mariela López Hernández